Frequently Asked Questions
Q: What is your return policy?
A. We welcome products returned within 60 days of your purchase date, especially those with defects or major blemishes. Please note: All of Beza Threads’ items are handcrafted by artisans in Ethiopia. As such, small irregularities that don’t compromise the beauty and function of a product are normal! No two are alike, and each reflects the former slave who made it.
To initiate a return, email [email protected] and include your name and order number.
Q: What are the shipping terms?
A: During the holiday season, our scarves ship within one of three tiers. Here’s how they work:
Tier One: (Standard Shipping / 7-10 days) We’ve got these scarves in our hands. Right now. We’re packing it up as you read this. You’ll get it before December 25 if ordered by December 15.
Tier Two: (10-20 days) Your scarf exists. But it’s still in Ethiopia and will take some extra time to get here. International shipping is crazy, but if you order by December 15th, we’ll try our absolute darnedest to get it to you by December 25.
Tier Three: (30-45 days) This scarf doesn’t exist. At least not yet. Purchasing from this tier means you’re getting a scarf handmade to order just for you by one of our artisans in Ethiopia. Please allow time for our artisan to weave your scarf, ship it internationally to us and for us to ship it to you. Look for made-to-order scarves arrive between 30-45 days after their purchase date.
If not noted on the product’s description, your scarf or leather good is a Tier One product.
Q: What happens if I order products from more than one shipping tier?
A: We ship everything out as soon as we can, even if it means sending multiple packages. If you order both Tier 1 and Tier 2 products, you’ll probably get two packages from us.
Q: Can I wash my Beza Threads scarf?
A: Of course! Wash your scarf on a delicate or hand wash cycle, lay it out to air dry, and then fluff it in the dryer. Simple as that.
Q: My scarf got super wrinkly. How can I fix that?
A: Easy peasy. Just throw your wrinkly scarf in a dryer for several minutes on low, either by itself or with other light pieces of clothing. Remove it immediately once the cycle completes, wrap it around your neck (so warm!) and enjoy.
Q: What sizes do the scarves come in?
A: We have two sizes: Our standard women’s scarf measures 24 inches wide by 75 inches long. Our unisex scarves come narrower at 14 inches wide by 75 inches long.
Q: What are the scarves made of?
A: Lots of love. Also a cotton and polyester blend. Any raised decorations on scarves are made from silk.
Q: Are your leather products actually made of real leather?
A: Why, yes. Each leather clutch, tote and messenger bag was hand-crafted from premium, Ethiopian cowhide.
Q: How do I take care of my leather bag?
A: Here are our best tips: 1) Keep your bag out of the sun to prevent wrinkling; 2) When you’re not using it, store your bag in a cool, dry place; and 3) Use a leather dressing, cream or oil if damage does occur.
Q: How do I clean my leather bag?
A: Brush the leather with a damp cloth weekly to avoid serious damage. Do not use soaps or cleansers, as they can remove the leather’s natural oils. After cleaning, dry your bag at room temperature to avoid cracking and wrinkling.
Q: Who runs Beza Threads?
A: Beza Threads is 100% fueled by volunteers! Every person on our Board of Directors and administration team has a job outside of Beza Threads. We all do this in our spare time, out of the basements and living rooms of our homes, to support artisans freed from slavery and give freedom to others in Ethiopia.
Q: Help! How can I wear a Beza Threads scarf?
A: Five years ago, we didn’t know how to tie scarves either. Here’s our favorite YouTube video that shows several ways how. We didn’t make this video, and we don’t know the woman in it, but she’s the LeBron James of tying scarves.
Q: My scarf has a small irregularity (a small knot, miscolored thread, etc.). Is that normal?
A: All of Beza Threads’ items are handcrafted by artisans in Ethiopia. As such, any small imperfections that don’t compromise the beauty and function of a product are normal! No two are alike, and each reflects the former slave who made it.